Frequently asked questions

Paysite

The customer goes to the purchase section of the merchant’s website to carry out a transaction requiring payment. After purchase, the customer sees the summary of the transaction and then proceeds to payment.
1. The customer goes to the purchase section of the merchant’s website to carry out a transaction requiring payment. After purchase, the customer sees the summary of the transaction and then proceeds to payment.
2. On clicking “Pay”, the customer is directed to the Paysite Gateway, the customer enters basic details e.g. Name, Email etc. These details are used for Audit Trail purposes only.
3. After entering the details, customer is then allowed to select a card processor (Verve, MasterCard, Visa or Paypal)
4. Depending on the card selected for payment the customer is directed to the appropriate Processor for processing payment.
5. Customers enter the required card information and the card processor debits the cardholder’s account and transfers it to the merchant
Neither PaySite nor the business owners keeps the customer’s Personal Identification Number (PIN) or card details. The customer is interacting with the card processors for ALL payment processing at this stage of the transaction.

How do I know that Payment is made and what if a payment fails?
The customer as well as merchant receives SMS and e-mail alerts (receipt) of the transaction immediately. Failed transactions are logged on PaySite for merchant to manually follow up.
Send us an email at info@pay-site.com or call Folake on +2348062108256 and +2348051200000
a. Secured and Verified: All our corporate merchants go through a verification process by providing their incorporation documents and bank references before they can be configured to accept payment.
b. Customer Delight: We will ALWAYS make sure that we exceed your expectation in service delivery
c. Integration Ease and Speed: We strive to ensure that you are up and running with your payment integration within 24 hours provided your developers are able to use our documentation. We will provide them with support when and where needed
d. Paysite is great for micropayments and the fees are very low especially for funds transfer (local and international)
e. Merchant’s Dashboard: We provide our merchants a detailed 360 panoramic view of their transactions enabling them to track every singly purchase/payment as well as ease of bank reconciliation
Our fees are negotiable as we primarily focus on financial inclusion. Please see the fee section on the website here
We have numerous customers enjoying the services of Paysite since 2013. They include among others: Vitafoam PLC, LEADERSHIP newspapers, The Interview Magazine etc.
a. Cash Inward and Outward: Ability to send and receive money (cash transfer) through bank accounts. This feature will enable our customers to collect cash through their websites as well as bank branches and ATMs. Similarly, PaySite customers can also pay out staff and contractors using a single interface to make multiple payments without the administrative procedure of issuing cheques.

b.Bill Payment: Using PaySite, customers will be able to pay bills (DSTV, PHCN, internet service providers etc.). List of billers is available on the PaySite website

c. Airtime Recharge: Our customers are able to recharge mobile phones on our platform

d. E-Wallet: The PaySite wallet enables customers to keep funds (actual funds are held in Bank account) which can be cashed out at over 10,000 ATMs in Nigeria or used to pay for goods and services online. Our customers can also cash out funds in their wallet at bank branches as well as fund their e-wallet by linking debit cards and/or bank accounts.

e. International Money Transfer: Using the PaySite customer facing platforms (web application, mobile application, POS, ATM, USSD, IVR etc.) our customers are able to transfer money to friends and family abroad using their local currency and the recipient to also receive money in the local currency of the country of recipient.

f. Buy Movie and Event Tickets: Using PaySite, customers are able to buy movie and event tickets for all paid events listed on our event portal – www.eventsinnigeria.com This saves you queue time at cinema or at event registration desks.

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